Product Manager (Facilities / Data Center)

About the Role

We’re building a platform that turns messy environmental reality (humidity/temperature/airflow behavior, drift, sensor disagreement) into something facilities teams can operate: alarms you can trust, SLAs you can defend, and commissioning workflows that don’t depend on a single hero engineer.

The core technical idea—co-timing and contracts that say when a measurement is valid—needs a product owner who can translate it into the language of data centers: uptime risk, dew point control, containment integrity, root-cause timelines, and “what do I do next?”

What You’ll Do

• Own the facilities product surface: dashboards, alerts, commissioning/setup workflows, reports, and integrations.
• Translate co-timing into features: turn internal signals (validity, coherence, drift, abstain states) into operator behaviors: confidence indicators, “measurement unavailable” modes, actionable diagnostics, escalation guidance.
• Alerting strategy tied to reality: define triggers, severity ladders, suppression rules, and recommended responses that reduce false alarms.
• SLA & reporting story: define what we promise (and don’t): telemetry uptime, valid measurement uptime, retention, auditability, exports.
• Commissioning workflows: install → validate → baseline → go-live gate, with clear pass/fail criteria.
• Customer discovery & pilots: run interviews, shadow operators, map workflows, manage pilot success criteria and expansion paths.
• Cross-functional leadership: align algorithms, systems, backend, and frontend around specs with unambiguous acceptance tests.
• Pricing & packaging inputs: help define what’s included (sites/zones/sensors/tiers) and what becomes add-ons.

Concrete Deliverables

• A v1 product spec: dashboard + alerts + commissioning + audit/reporting, with roles and acceptance criteria.
• An alert taxonomy: alert types, triggers, severity, suppression rules, and recommended operator actions.
• A commissioning checklist + portal workflow: placement validation, calibration proof, baseline capture, go-live sign-off.
• A trust-layer UX contract: how validity/confidence/abstention is represented consistently across the product.
• A pilot playbook: discovery questions, success metrics, rollout timeline, post-pilot expansion narrative.

Required Qualifications

• Product management experience in B2B SaaS with operational users (facilities, industrial, energy, monitoring/observability, or similar).
• Ability to translate technical systems into workflows, UI requirements, and measurable acceptance criteria.
• Strong customer empathy: run discovery, synthesize pain, prioritize without getting hypnotized by edge cases.
• Comfort with data and metrics: define KPIs, evaluate alert performance, use telemetry to drive iteration.

Preferred Qualifications

• Direct experience with data centers / facilities ops: HVAC, humidity control, dew point, containment, commissioning, BMS, SLAs.
• Experience shipping products with alerts + incident workflows (ack/escalation/audit trails).
• Familiarity with sensors/IoT deployments and realities of calibration, drift, and field failures.
• Experience with enterprise procurement/security constraints and packaging requirements.

How You’ll Be Measured (First 60–90 Days)

• You deliver a crisp v1 roadmap and ship a first commissioning + alerting slice that pilots can actually use.
• Co-timing becomes concrete product behavior: validity indicators, abstain modes, diagnostics, receipts.
• Pilot success criteria are measurable and agreed (false alarm reduction, faster root cause, improved stability, better auditability).
• The team executes faster because requirements are clear and acceptance tests are unambiguous.

Working Style

• You care about operational trust: fewer mystery alarms, more actionable context.
• You write specs engineers can implement and operators recognize as real life.
• You’re comfortable saying “not yet” to features that don’t improve commissioning, alerts, or SLA outcomes.

Title & Level

Product Manager (Facilities / Data Center) (mid-to-senior; can scale to Head of Product depending on scope), partnering with engineering, design, and pilot customers.